9º World Congress on Health Information and Libraries

Salvador, Bahia - Brazil, September, 20 to 23 - 2005


4th Regional Coordination Meeting of the VHL

September, 19 to 20 - 2005

What can be said at all can be said clearly : faq as a starting point in browsing health web sites

  • Istituto Superiore di Sanità, Biblioteca, Rome  - Italy
  • Istituto Superiore di Sanità, Biblioteca, Rome  - Italy
  • Istituto Superiore di Sanità, Biblioteca, Rome  - Italy
Health information is increasingly accessible via the Internet, and the number of end users who access health resources remotely is on the rise. Changes in user behaviour drive a corresponding change in the way information must be delivered to meet their needs. The FAQ (Frequently Asked Questions) or help, tips sheets, section can be one of the most useful tools in order to transmit information to the users also giving them an easier access to local and international electronic information resources.

Starting from a daily experience on health Web site searching, it was noticed that the use of a well organized FAQ section improves Web site usability. A review on a wide range of health Web sites was conducted in order to analyse how and if this new medium of conveying information has been built and organized.

This review will show the different approaches in making FAQ by Web site developers and presents a list of a wide range of issues that could be included in a FAQ section. Col lected statistical data will be given to show the current situation and to establish a quality methodology user oriented providing a formal organization of this kind of information.
Title: Ludwig Wittgenstein, Tractatus Logico-Philosophicus, 1922